Have questions about our custom pet training plans or need support with an existing order? The team at trainandwag is here to help.
Primary Contact
Email is our primary and official channel for all customer support, service inquiries, and billing communications. For support regarding customized plan requests or website feedback, please reach out to our team directly:
- Brand Name: trainandwag
- Website: www.trainandwag.com
- Official Contact Email: secops@trainandwag.com
Customer Support Hours & Response Time
Our customer service team processes incoming inquiries during standard business operational hours in Germany (CET/CEST).
- Support Availability: Submit your inquiry or message via email at any time.
- Response Time: We review messages sequentially and aim to respond to all inquiries within 24 hours.
Note for Order Support: When contacting customer support regarding an active customized plan or order, please include your relevant order details or registered account email in your message so we can process your request efficiently.