Welcome to trainandwag (accessible via www.trainandwag.com). These Terms of Service (“Terms”) govern your access to and use of our website, services, and digital customized pet training plans.
By purchasing or using our services, you agree to be bound by these Terms. If you do not agree, please do not access or use our services.
1. General Overview & Service Provider
- Brand Name: trainandwag
- Website: www.trainandwag.com
- Official Contact Email: secops@trainandwag.com
- Country of Operation: Germany
- Target Markets: European Union (EU) / European Economic Area (EEA) and the United States (US).
2. Description of Digital Services
trainandwag provides customized, non-medical digital pet training plan design services based on user-submitted information and pet profiles.
- Digital Goods Only: All services, training programs, schedules, and materials are delivered strictly as digital products via direct electronic download or email delivery.
- No Physical Shipping: Because all offerings are purely digital, no physical items are shipped, and no physical shipping tracking numbers are generated or provided.
- Non-Medical Disclaimer: Our custom training plans offer behavioral and educational guidance only. We do not provide veterinary medicine, medical diagnoses, or clinical treatments.
3. Billing, Payment, & Non-Subscription Terms
- One-Time Purchase: All purchases made on www.trainandwag.com are one-time, flat-rate payments for specific customized digital training plans. We do not operate recurring subscription models or automatic recurring billing.
- Payment Processing: All payment transactions are securely processed via trusted third-party payment gateways (including Stripe). We accept standard credit cards, debit cards, and supported digital payment options.
- Billing Accuracy: You agree to provide accurate, current, and complete payment details at checkout. All prices are displayed and billed in the designated currency at checkout.
4. EU Consumer Right of Withdrawal & Immediate Service Execution
Under the EU Consumer Rights Directive (Directive 2011/83/EU), consumers residing in the EU/EEA generally have a statutory 14-day right of withdrawal for online purchases. However, this right applies differently to digital content delivered immediately.
Mandatory Legal Notice: Once the delivery of the digital content has commenced, you expressly consent to immediate service performance and acknowledge that you lose and waive your statutory 14-day right of withdrawal.
By completing your order and requesting access to your customized pet training plan, you explicitly request immediate delivery and agree to waive your right to cancel or request a 14-day statutory refund once the digital files or customized materials have been rendered or delivered to your email address.
5. Refunds, Cancellations, & Chargebacks
- Digital Nature & Refund Policy: Due to the bespoke nature and immediate electronic delivery of digital products, all sales are final once content generation or delivery has started.
- Order Modifications: If you submit incorrect information regarding your pet during checkout, please contact secops@trainandwag.com immediately. Adjustments can only be made prior to final delivery processing.
- Chargeback Policy: Initiating an unauthorized payment dispute or chargeback with your card issuer without first reaching out to customer support to resolve any technical delivery issues is considered a breach of these Terms. We retain full transaction records, IP logs, questionnaire submissions, and email delivery receipts to verify contract fulfillment against fraudulent dispute claims.
6. Intellectual Property & Original Content
- Ownership: All content, designs, logos, text, graphics, media assets, and training methodologies published on www.trainandwag.com or included within customized training plans are original works or fully licensed copyright-free assets owned exclusively by trainandwag.
- Personal License Only: Upon purchase, you are granted a non-exclusive, non-transferable, personal license to use the customized training plan for your own household pets. You may not resell, reproduce, distribute, or publicly display our digital materials without prior written consent from trainandwag.
7. Limitation of Liability
To the maximum extent permitted by applicable German, EU, and US laws:
- trainandwag shall not be liable for any indirect, incidental, or consequential damages resulting from your use or inability to use the custom training plans.
- Pet training results vary based on pet temperament, consistency, environment, and owner execution. We do not guarantee specific behavioral outcomes or performance results.
8. Governing Law & Dispute Resolution
- For EU/EEA Residents: These Terms are governed by and construed under the laws of Germany, without giving effect to conflicts of law principles. Consumer protection laws of your EU country of residence remain unaffected.
- For US Residents: Disputes will be governed by standard commercial standards and applicable statutory legal frameworks.
9. Contact Information
For questions regarding these Terms of Service or order support, please contact us directly:
- Brand Name: trainandwag
- Website: www.trainandwag.com
- Official Contact Email: secops@trainandwag.com